Billing & Shipping Policy

Effective Date: 14/04/2023

Thank you for choosing This Billing & Shipping Policy outlines the terms and conditions governing the billing and shipping processes for purchases made on our website. By placing an order, you agree to comply with the policies outlined below.

  1. Billing Information: 1.1 Payment Methods: We accept major credit cards, including Visa, Mastercard, and American Express, as well as UPI for online purchases. 1.2 Accuracy of Information: You are responsible for providing accurate and up-to-date billing information, including your name, billing address, email address, and payment details. We reserve the right to cancel an order if the provided information is inaccurate or fraudulent.
  2. Pricing: 2.1 Currency: All prices on are listed in the currency specified on the website. 2.2 Taxes: The prices displayed on our website do not include applicable taxes, customs duties, or other fees imposed by the destination country. Any additional charges will be the responsibility of the customer.
  3. Order Processing: 3.1 Order Confirmation: Once you place an order on, you will receive an order confirmation email. This email confirms the receipt of your order and includes your order number and details of the purchased items. 3.2 Order Verification: We may conduct order verification and security checks to ensure the legitimacy of the transaction. This process may require additional information or documentation from you. Failure to provide the requested information may result in order cancellation. 3.3 Order Cancellation: We reserve the right to cancel or refuse any order at our discretion, including but not limited to situations involving pricing errors, suspicion of fraud, or unavailability of products. In the event of cancellation, we will notify you via email and refund any payment made.
  4. Shipping: 4.1 Shipping Methods: We offer various shipping methods depending on the destination and the items being shipped. The available options will be presented during the checkout process. 4.2 Shipping Charges: Shipping charges are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination. The applicable shipping charges will be displayed during the checkout process. 4.3 Shipping Timeframe: We strive to process and ship orders promptly. The estimated shipping timeframe will be provided during the checkout process. Please note that these timeframes are approximate and may vary due to unforeseen circumstances or delays beyond our control. 4.4 International Shipping: We offer international shipping to select countries. Please note that customs policies and import duties vary by country and are the responsibility of the customer. Any additional fees or taxes imposed by customs authorities are not included in the shipping charges and will be the customer’s responsibility. 4.5 Shipping Address: It is your responsibility to provide an accurate and complete shipping address. We are not liable for any delays, delivery failures, or additional charges resulting from incorrect or incomplete address information provided by you.
  5. Returns and Refunds: 5.1 Return Eligibility: We accept returns within 15 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Certain items, such as personalized or perishable goods, may not be eligible for return. 5.2 Return Process: If you wish to initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the return package. You are responsible for the return shipping costs unless the return is due to an error on our part. 5.3 Refund Process: Once we receive and inspect the returned item, we will process the refund within a reasonable timeframe. The refund will be issued using the original payment method. Please note that shipping charges are non-refundable, and any applicable restocking fees will be deducted from the refund amount.
  6. Contact Information: If you have any questions or concerns regarding our billing and shipping policies, please contact us at:Asterima Nutricare Private Limited
    No. 50/756/5 – Neelankavil Complex
    Opp. Hi-Life Apartments ,Laloor Road
    Ayyanthole.P.O| Thrissur | Pin – 680003 |
    OFF: +91 81370 07077
    mail us at : [email protected]
    You may also escalate any concern to [email protected]

We reserve the right to update or modify this Billing & Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.

Last updated: 14/07/2023